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FAQs

GENERAL FAQS
 
WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?

PLEASE EMAIL INFO@CHENEDUPARIS.COM WITH ANY QUESTIONS. OUR ONLINE CUSTOMER SERVICE HOURS ARE OPEN MONDAY - FRIDAY (9:00 AM TO 2:00 PM CST).

 

HOW MUCH DOES SHIPPING COST?

FREE SHIPPING WORLDWIDE ON ALL YOUR CHÊNE ITEMS.

 

WHY HAVEN'T I RECEIVED A TRACKING CONFIRMATION EMAIL YET?
PLEASE ALLOW APPROXIMATELY 4-5 BUSINESS WEEKS FOR DELIVERY ON SHOES. (FEDERAL HOLIDAYS NOT INCLUDED ). PLEASE ALLOW 5-6 BUSINESS WEEKS ON PATINA ITEMS. 

 

WHEN ARE YOU RE-STOCKING ON A PARTICULAR ITEM?

WE RECOMMEND SIGNING UP FOR CHÊNE DU PARIS NEWSLETTER - ALL UPDATES IN REGARDS TO NEW RELEASES AND RE-STOCK WILL BE SENT TO OUR SUBSCRIBED MEMBERS. IF YOU NEED ADDITIONAL INFORMATION, PLEASE SEND AN EMAIL TO SUPPORT@CHENEDUPARIS.COM

 

CAN I GET A REFUND OR MAKE AN EXCHANGE?
ALL SALES ARE FINAL.  UNFORTUNATELY, WE CANNOT OFFER YOU AN EXCHANGE OR STORE-CREDIT. WE RECOMMEND YOU CAREFULLY REVIEW YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE.

 

CAN I BECOME A BRAND AMBASSADOR FOR CHÊNE DU PARIS?
FOR ANY BRAND AMBASSADOR INQUIRIES PLEASE SEE OUR BRAND AMBASSADOR SIGN UP PAGE.

 

WHOLESALE / STOCKISTS
FOR ANY WHOLESALE/STOCKISTS INQUIRIES PLEASE SEND AN EMAIL TO WHOLESALE@CHENEDUPARIS.COM


SHIPPING

 

DO YOU SHIP INTERNATIONALLY?
Yes, we are able to ship internationally. If an item is available for international shipping, your country will be available to select upon checkout.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our leathers and goods are a piece of art.  Your item will come straight out of our factory in Spain. After we receive your payment, we will send an immediate request to our factory and your leather goods will be processed and crafted exclusively for you. Our artisan craftsmen and women will work on your shoes for 4-5 business weeks on footwear.  We like to involve the client in the shoe-making process and will send you emails with the timeline of the process. You can always email us at Track My Order and we will update you on your order. 
   

SHOES AND SIZING

 

WHAT IS MY CHÊNE SHOES SIZE?
Our shoes are made true to size. For example, if you typically wear a size US 11, you can order a size 11 in Chêne shoes.  We always recommend checking our sizing chart   to verify your size.  If you have any specific questions, feel free to email our team at Chêne Du Paris. We are happy to help! 

 

WHERE ARE CHÊNE SHOES MADE?
Our shoes are handcrafted in Spain.  Watch this video to see our artisans at work! WATCH NOW 

 

 

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Sizing Chart

 

 All our shoes are true size.
If you need any help please click here :
 HELP ME NOW

 

 All our shoes are standard D width.
If you have wide feet, please select next size up.

BELT CHART 

How to measure your waist

 

 

SHIRTS